Shipping policy

Thank you for shopping with TORQUED.IN. 

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our store. We aim to keep shipping timelines clear and practical, but delivery times may vary depending on product type, stock status, serviceability of your location, courier performance, and external factors beyond our control. 

Order Processing 

Orders are typically processed after successful payment confirmation and order verification. 

Please allow 1 to 3 business days for order processing unless otherwise stated on the product page. Orders are not usually processed, packed, or dispatched on Sundays or public holidays. 

Certain products may require additional processing time, including: 

Where additional processing time applies, we will aim to mention it on the product page or communicate it after the order is placed. 

Shipping Coverage 

We currently intend to ship across India, subject to courier serviceability and operational feasibility. 

At this stage, international shipping may not be available by default unless expressly offered at checkout or confirmed by our team in writing. 

We reserve the right to decline or cancel shipment to locations that are not serviceable, restricted, high-risk, or outside our operational delivery network. 

Shipping Charges 

Shipping charges, if applicable, will be displayed at checkout. 

From time to time, TORQUED.IN may offer: 

Any such offer will apply only as stated at the time of purchase. 

Estimated Delivery Timelines 

Once dispatched, estimated delivery timelines are generally as follows: 

These timelines are estimates only and may vary due to courier delays, weather, operational disruptions, public holidays, regional restrictions, or other unforeseen issues. 

Delivery timelines for special-order, vehicle-specific, or custom-sourced products may be longer. 

Shipment Confirmation and Tracking 

Once your order is dispatched, you may receive a shipping confirmation by email, SMS, WhatsApp, or another contact method provided at checkout, along with tracking details where available. 

Tracking updates are dependent on the courier partner’s system and may take time to reflect after dispatch. 

Partial Shipments 

In some cases, an order may be shipped in multiple packages if: 

Where partial shipment is necessary, we may dispatch available items first and send the remaining items separately. 

Delays in Dispatch or Delivery 

While we aim to dispatch and deliver orders within the estimated timelines, delays may occur due to factors such as: 

TORQUED.IN is not liable for delays caused by courier partners or circumstances beyond our reasonable control. However, we will make reasonable efforts to support you in tracking and resolving shipment issues. 

Incorrect Address or Delivery Failure 

Customers are responsible for providing complete and accurate shipping details at the time of placing the order. 

If an order cannot be delivered due to incorrect address details, failed delivery attempts, refusal to accept delivery, or inability to contact the customer, the shipment may be returned to us. In such cases: 

Damaged, Tampered, or Missing Packages 

If your package appears damaged, tampered with, or incomplete at the time of delivery, please: 

Claims reported after an unreasonable delay may be difficult to verify and may not be eligible for resolution. 

Lost Shipments 

If your order is marked as delivered but you have not received it, or if tracking has stopped updating for an unusually long period, please contact us promptly. 

We will coordinate with the courier partner to investigate. Resolution timelines for lost shipment claims depend on the courier’s investigation process. Refunds or replacements, if approved, will be handled in accordance with our internal review and applicable policies. 

Pre-Order, Backorder, and Special-Order Items 

Some TORQUED.IN products may be sold on a: 

Such products may require longer dispatch timelines than regular in-stock items. Estimated fulfillment timelines for these items should be treated as approximate and may change based on supplier availability, import timelines, production schedules, or compatibility checks. 

High-Value or Sensitive Automotive Products 

Certain automotive products may require: 

TORQUED.IN reserves the right to delay dispatch until reasonable verification is completed in order to reduce fitment issues, incorrect orders, fraud risk, or transit damage. 

Order Cancellation Before Dispatch 

Orders may be cancelled before dispatch, subject to review. However, cancellation may not be possible for: 

Any approved refund for pre-dispatch cancellation may be subject to payment gateway fees, processing charges, or procurement-related deductions where applicable. 

Contact for Shipping Support 

For shipping-related questions or assistance, please contact us through the contact details available on our store once published. 

At present, the connected Torque/d business publicly lists the following New Delhi locations, which may be used for internal consistency while the TORQUED.IN store is still pre-launch: 

Office: Block A-2/190, 1st Floor, Golf Course Road, near Sports Complex, Sector 17 Dwarka, New Delhi, Delhi 110078 
Workshop: A-6, Phase 2, Mayapuri, New Delhi 110064